Maureen's Top 5 Sales & Marketing tips

Rise to the top with these 5 tips

1) Know your product or service extremely well.

2) Really understand your target market lest you waste everyone's time and money.

3) Determine the most effective medium (print, TV, radio, Internet, etc.) to promote your product or service.

4) Be proactive: Don't wait for a customer to get back to you.

5) ABC: Always be closing (from Boiler Room)
Quote: "In the end, someone is selling. Either you're closing the sale or they're selling you on a reason why they can't buy. The question is, who's gonna close the sale." - Ben Afleck as Jim Young

Maureen's Top 5 Customer Service tips

Hi there!
How are you today?

From my own personal experience, I have observed the following tips with regards to providing exceptional Customer Service.

1) Always re-assure the customer

2) If you promise the customer that you will do something, do it!

3) "Under promise" and "over deliver"

4) Always maintain a professional composure at all times

5) Always have a positive smile. ;-)

One more thing. It's much cheaper to retain a repeat customer than it is to acquire a new one.

Welcome to Maureen's World

Greetings from Nairobi Kenya
This will be my personal area on the Net to share my thoughts or experience on Customer Service, Marketing, or any other career-related scenarios that I experience first hand.

Of course I will also have "other" stuff here too. I guess it all depends on how much time I have to post fresh content.

Why do I have sitatunga (see pic below) in my blog web address?
Good question. It's the nick name my dad gave me when I was a little girl, and refers to an amphibious antelope. I'm told it's also a distant relative of the gazelle. You see, I was very fast runner a long time ago.

If you ever need to reach me, just send an email to MuthoniMbugua at GMail.com.